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Too Busy to Help: Antecedents and Outcomes of Interactional Justice in Web-Based Service Encounters

Ofir Turel, Catherine E. Connelly. Too Busy to Help: Antecedents and Outcomes of Interactional Justice in Web-Based Service Encounters. In 18th Americas Conference on Information Systems, AMCIS 2012, Seattle, Washington August 9-11, 2012. Association for Information Systems, 2012. [doi]

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