Koen Vanhoof, Pieter Pauwels, József Dombi, Tom Brijs, Geert Wets. Penalty-Reward Analysis with Uninorms: A Study of Customer (Dis)Satisfaction. In Da Ruan, Guoqing Chen, Etienne E. Kerre, Geert Wets, editors, Intelligent Data Mining: Techniques and Applications. Volume 5 of Studies in Computational Intelligence, pages 237-252, Springer, 2005. [doi]
Abstract is missing.