Megan Vazey, Debbie Richards. Troubleshooting at the Call Centre: A Knowledge-based Approach. In M. H. Hamza, editor, IASTED International Conference on Artificial Intelligence and Applications, part of the 23rd Multi-Conference on Applied Informatics, Innsbruck, Austria, February 14-16, 2005. pages 721-726, IASTED/ACTA Press, 2005.
Abstract is missing.