Anne Fleur van Veenstra, Arre Zuurmond. Opening the Black Box: Exploring the Effect of Transformation on Online Service Delivery in Local Governments. In Maria Wimmer, Hans Jochen Scholl, Marijn Janssen, Roland Traunmüller, editors, Electronic Government, 8th International Conference, EGOV 2009, Linz, Austria, August 31 - September 3, 2009. Proceedings. Volume 5693 of Lecture Notes in Computer Science, pages 234-244, Springer, 2009. [doi]
Abstract is missing.