A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems

Julie Leanne Vile, Jonathan Gillard, Paul R. Harper, Vincent A. Knight. A Queueing Theoretic Approach to Set Staffing Levels in Time-Dependent Dual-Class Service Systems. Decision Sciences, 48(4):766-794, 2017. [doi]

Abstract

Abstract is missing.