Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Jan Vlietland, Hans van Vliet. Information sharing for effective IT incident resolving in IT service provider networks: a financial service case study. Journal of Software Maintenance, 27(2):73-94, 2015. [doi]
Abstract is missing.