Gabriella Volpe, Matthias Schulte-Althoff, David Dillmann, Emmanuelle Maurer, Yannic Niedenzu, Philipp Schließer, Daniel Fürstenau. Humanoid Social Robots and the Reconfiguration of Customer Service. In Rajendra K. Bandi, Ranjini C. R., Stefan Klein 0002, Shirin Madon, Eric Monteiro, editors, The Future of Digital Work: The Challenge of Inequality - IFIP WG 8.2, 9.1, 9.4 Joint Working Conference, IFIPJWC 2020, Hyderabad, India, December 10-11, 2020, Proceedings. Volume 601 of IFIP Advances in Information and Communication Technology, pages 310-325, Springer, 2020. [doi]
Abstract is missing.