Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises

Michael Vössing, Jörg Siegel, Niels Feldmann, Thorsten Wuest, Carina Benz. Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises. In Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum, editors, Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings. Volume 331 of Lecture Notes in Business Information Processing, pages 88-100, Springer, 2018. [doi]

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