Earl J. Wagner, Henry Lieberman. Supporting user hypotheses in problem diagnosis. In Jean Vanderdonckt, Nuno Jardim Nunes, Charles Rich, editors, Proceedings of the 2004 International Conference on Intelligent User Interfaces, January 13-16, 2004, Funchal, Madeira, Portugal. pages 30-37, ACM, 2004. [doi]
Abstract is missing.