Cross-platform service user experience: a field study and an initial framework

Minna Wäljas, Katarina Segerståhl, Kaisa Väänänen-Vainio-Mattila, Harri Oinas-Kukkonen. Cross-platform service user experience: a field study and an initial framework. In Marco de Sá, Luís Carriço, Nuno Correia, editors, Proceedings of the 12th Conference on Human-Computer Interaction with Mobile Devices and Services, Mobile HCI 2010, Lisbon, Portugal, September 7-10, 2010. ACM International Conference Proceeding Series, pages 219-228, ACM, 2010. [doi]

Abstract

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