Online Consumers' Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective

Xueqin Wang, Kum Fai Yuen, Chee Chong Teo, Yiik Diew Wong. Online Consumers' Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective. Int. J. Electronic Commerce, 25(2):230-260, 2021. [doi]

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