Online Consumers' Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective

Xueqin Wang, Kum Fai Yuen, Chee Chong Teo, Yiik Diew Wong. Online Consumers' Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective. Int. J. Electronic Commerce, 25(2):230-260, 2021. [doi]

@article{WangYTW21,
  title = {Online Consumers' Satisfaction in Self-Collection: Value Co-Creation from the Service Fairness Perspective},
  author = {Xueqin Wang and Kum Fai Yuen and Chee Chong Teo and Yiik Diew Wong},
  year = {2021},
  doi = {10.1080/10864415.2021.1887699},
  url = {https://doi.org/10.1080/10864415.2021.1887699},
  researchr = {https://researchr.org/publication/WangYTW21},
  cites = {0},
  citedby = {0},
  journal = {Int. J. Electronic Commerce},
  volume = {25},
  number = {2},
  pages = {230-260},
}