User satisfaction and service quality of the IS department : Closing the gaps - researchr publication

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Richard T. Watson, Leyland F. Pitt, Chris J. Cunningham, Deon Nel. User satisfaction and service quality of the IS department : Closing the gaps. In Edgar A. Whitley, editor, Proceedings of the First European Conference on Information Systems, ECIS 1993, Henley-on-Thames, United Kingdom March 29-30, 1993. pages 341-351, Operational Research Society, 1993.

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