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Digitally-enabled service transformation in the public sector: The lure of institutional pressure and strategic response towards change

Vishanth Weerakkody, Amizan Omar, Ramzi El-Haddadeh, Moaman Al-Busaidy. Digitally-enabled service transformation in the public sector: The lure of institutional pressure and strategic response towards change. Government Information Quarterly, 33(4):658-668, 2016. [doi]

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