Jon H. Weyland, Michael J. Engiles. Towards simulation-based business process management: towards simulation-based business process management. In Stephen E. Chick, Paul J. Sanchez, David M. Ferrin, Douglas J. Morrice, editors, Proceedings of the 35th Winter Simulation Conference: Driving Innovation, New Orleans, Louisiana, USA, December 7-10, 2003. pages 225-227, ACM, 2003. [doi]
Abstract is missing.