Leelani Kumari Wickramasinghe, Christian Guttmann, Michael P. Georgeff, Ian E. Thomas, Heinz W. Schmidt. An Adherence Support Framework for Service Delivery in Customer Life Cycle Management. In Marina De Vos, Nicoletta Fornara, Jeremy V. Pitt, George A. Vouros, editors, Coordination, Organizations, Institutions, and Norms in Agent Systems VI - COIN 2010 International Workshops, COIN@AAMAS 2010, Toronto, Canada, May 2010, COIN@MALLOW 2010, Lyon, France, August 2010, Revised Selected Papers. Volume 6541 of Lecture Notes in Computer Science, pages 210-229, Springer, 2010. [doi]
Abstract is missing.