A Process for Determining User Requirements in eCRM Development - A Strategic Aspect and Empirical Examination

Ing-Long Wu, Ching-Yi Hung. A Process for Determining User Requirements in eCRM Development - A Strategic Aspect and Empirical Examination. In José Cordeiro, Joaquim Filipe, editors, ICEIS 2008 - Proceedings of the Tenth International Conference on Enterprise Information Systems, Volume ISAS-1, Barcelona, Spain, June 12-16, 2008. pages 5-12, 2008.

Abstract

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