Group CRM: a new telecom CRM framework from social network perspective

Bin Wu, Qi Ye, Shengqi Yang, Bai Wang. Group CRM: a new telecom CRM framework from social network perspective. In Jun Wang, Shi Zhou, Dell Zhang, editors, Proceeding of the ACM First International Workshop on Complex Networks Meet Information & Knowledge Management, CIKM-CNIKM 2009, Hong Kong, China, November 6, 2009. pages 3-10, ACM, 2009. [doi]

Abstract

Abstract is missing.