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An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service

Hongbin Yan, Xiang-Sheng Meng, Tieju Ma, Van-Nam Huynh. An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service. IISE Trans., 51(11):1167-1189, 2019. [doi]

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