Peter Ylén, Ossi Koivula, Marja Toivonen, Karo Tammela. Modeling the Dynamics of Service: The Creation of Customer Value. In Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka, editors, Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013. pages 275-285, Springer, 2013. [doi]
Abstract is missing.