Jaeyeon Yoo, Younghwan Pan. Expanded Customer Journey Map: Interaction Mapping Framework Based on Scenario. In Constantine Stephanidis, editor, HCI International 2014 - Posters' Extended Abstracts - International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part II. Volume 435 of Communications in Computer and Information Science, pages 550-555, Springer, 2014. [doi]
@inproceedings{YooP14,
title = {Expanded Customer Journey Map: Interaction Mapping Framework Based on Scenario},
author = {Jaeyeon Yoo and Younghwan Pan},
year = {2014},
doi = {10.1007/978-3-319-07854-0_96},
url = {http://dx.doi.org/10.1007/978-3-319-07854-0_96},
researchr = {https://researchr.org/publication/YooP14},
cites = {0},
citedby = {0},
pages = {550-555},
booktitle = {HCI International 2014 - Posters' Extended Abstracts - International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part II},
editor = {Constantine Stephanidis},
volume = {435},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-319-07853-3},
}