Jaeyeon Yoo, Younghwan Pan. Expanded Customer Journey Map: Interaction Mapping Framework Based on Scenario. In Constantine Stephanidis, editor, HCI International 2014 - Posters' Extended Abstracts - International Conference, HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014. Proceedings, Part II. Volume 435 of Communications in Computer and Information Science, pages 550-555, Springer, 2014. [doi]
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