Customizing Quality Management Practices: A Conceptual and Measurement Framework

Dongli Zhang, Kevin W. Linderman, Roger G. Schroeder. Customizing Quality Management Practices: A Conceptual and Measurement Framework. Decision Sciences, 45(1):81-114, 2014. [doi]

Authors

Dongli Zhang

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Kevin W. Linderman

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Roger G. Schroeder

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