Voice of the Customers: Mining Online Customer Reviews for Product Feature-based Ranking

Kunpeng Zhang, Ramanathan Narayanan, Alok N. Choudhary. Voice of the Customers: Mining Online Customer Reviews for Product Feature-based Ranking. In Bruce M. Maggs, Andrew Tomkins, editors, 3rd Workshop on Online Social Networks, WOSN 2010, Boston, MA, USA, June 22, 2010. USENIX Association, 2010. [doi]

Abstract

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