Improving the quality of public services: case study of Shanghai social security and citizen services system

Pengzhu Zhang, Fangfang Xu, Luquan Jiang. Improving the quality of public services: case study of Shanghai social security and citizen services system. In Lois M. L. Delcambre, Genevieve Giuliano, editors, Proceedings of the 2005 National Conference on Digital Government Research, DG.O 2005, Atlanta, Georgia, USA, May 15-18, 2005. Volume 89 of ACM International Conference Proceeding Series, pages 315-316, Digital Government Research Center, 2005. [doi]

Abstract

Abstract is missing.