Sandra Zilker, Emanuel Marx, Matthias Stierle, Martin Matzner. Process Mining for Advanced Service Analytics - From Process Efficiency to Customer Encounter and Experience. In 55th Hawaii International Conference on System Sciences, HICSS 2022, Virtual Event / Maui, Hawaii, USA, January 4-7, 2022. pages 1-10, ScholarSpace, 2022. [doi]
Abstract is missing.