Ingrid Zukerman, Yuval Marom. A Comparative Study of Information-Gathering Approaches for Answering Help-Desk Email Inquiries. In Abdul Sattar, Byeong Ho Kang, editors, AI 2006: Advances in Artificial Intelligence, 19th Australian Joint Conference on Artificial Intelligence, Hobart, Australia, December 4-8, 2006, Proceedings. Volume 4304 of Lecture Notes in Computer Science, pages 546-556, Springer, 2006. [doi]
Abstract is missing.