Abstract is missing.
- Conversational Agents in Healthcare: Using QCA to Explain Patients' Resistance to Chatbots for MedicationLea Katharina Müller, Jens Mattke, Christian Maier, Tim Weitzel. 3-18 [doi]
- An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots - The DBpedia ChatbotRricha Jalota, Priyansh Trivedi, Gaurav Maheshwari, Axel-Cyrille Ngonga Ngomo, Ricardo Usbeck. 19-33 [doi]
- Privacy Concerns in Chatbot InteractionsCarolin Ischen, Theo Araujo, Hilde A. M. Voorveld, Guda van Noort, Edith G. Smit. 34-48 [doi]
- Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human VoiceChristine Liebrecht, Charlotte van Hooijdonk. 51-64 [doi]
- The Conversational Agent "Emoty" Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine?Fabio Catania, Eleonora Aida Beccaluva, Franca Garzotto. 65-78 [doi]
- Gender Bias in Chatbot DesignJasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche. 79-93 [doi]
- Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the WebMarcos Báez, Florian Daniel, Fabio Casati. 94-110 [doi]
- Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHDOda Elise Nordberg, Jo Dugstad Wake, Emilie Sektnan Nordby, Eivind Flobak, Tine Nordgreen, Suresh Kumar Mukhiya, Frode Guribye. 113-126 [doi]
- Towards Chatbots to Support Bibliotherapy Preparation and DeliveryPatrick McAllister, James Kerr, Michael F. McTear, Maurice D. Mulvenna, Raymond Bond, Karen Kirby, Joseph Morning, Danni Glover. 127-142 [doi]
- CivicBots - Chatbots for Supporting Youth in Societal ParticipationKaisa Väänänen, Aleksi Hiltunen, Jari Varsaluoma, Iikka Pietilä. 143-157 [doi]
- Using Theory of Mind to Assess Users' Sense of Agency in Social ChatbotsEvelien Heyselaar, Tibor Bosse. 158-169 [doi]
- Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service ContextMargot J. van der Goot, Tyler Pilgrim. 173-186 [doi]
- Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot DialoguesKnut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad. 187-200 [doi]
- Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting AlternativesAsbjørn Følstad, Cameron Taylor. 201-214 [doi]
- Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance EvaluationsGuy Laban, Theo Araujo. 215-228 [doi]
- Chatbots for the Information Acquisition at Universities - A Student's View on the Application AreaRaphael Meyer von Wolff, Jonas Nörtemann, Sebastian Hobert, Matthias Schumann. 231-244 [doi]
- A Configurable Agent to Advance Peers' Productive Dialogue in MOOCsStergios Tegos, Stavros N. Demetriadis, Georgios Psathas, Thrasyvoulos Tsiatsos. 245-259 [doi]
- Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings - Experiences from a Field StudySebastian Hobert, Florian Berens. 260-272 [doi]