Table of Contents

• Processes, Potential Benefits, and Limitations of Big Data Analytics: A Case Analysis of 311 Data from City of MiamiLoni Hagen, Hye Seon Yi, Siana Pietri, Thomas E. Keller. 1-10 [doi]
• Predicting Road Traffic Accident Severity using Accident Report Data in South AfricaMpho Mokoatle, Vukosi N. Marivate, Michael Esiefarienrhe Bukohwo. 11-17 [doi]
• Being Smart with Data: Automatic Classification of Users of a Free Municipal Wi-Fi Network (MWN) Using a Two-Tiered Classification TreeAnna Picco-Schwendener, H. Jost Reinhold, Lorenzo Cantoni. 18-24 [doi]
• A Non-prescriptive Environment to Scaffold High Quality and Privacy-aware Production of Open Data with AIGiuseppe Ferretti, Delfina Malandrino, Maria Angela Pellegrino, Donato Pirozzi, Gianluigi Renzi, Vittorio Scarano. 25-34 [doi]
• A Feasible Community Cloud Architecture for Provisioning Infrastructure as a Service in the Government SectorKlayton Rodrigues de Castro. 35-40 [doi]
• Scenario Technique to Elicit Research and Training Needs in Digital Government Employing Disruptive TechnologiesAlexander Ronzhyn, Vera Spitzer, Maria Wimmer. 41-47 [doi]
• Alternative Futures for Digital GovernanceMeelis Kitsing. 48-59 [doi]
• Understanding Factors and Mechanisms for Collaborative Governance Based on Smart TechnologiesZhe Zhu, Nan Zhang. 60-69 [doi]
• Data Disclosure or Debureaucratization: Which is the Best Strategy to Reduce Corruption Vulnerability?Guilherme Wiedenhöft, Edimara M. Luciano, Odirlei A. Magnagnagno. 70-80 [doi]
• Potential Use of Digital Assistants by Governments for Citizen Services: The Case of GermanyCigdem Akkaya, Helmut Krcmar. 81-90 [doi]
• A Review of Artificial Intelligence in Government and its Potential from a Public Policy PerspectiveDavid Valle Cruz, Edgar Alejandro Ruvalcaba Gómez, Rodrigo Sandoval-Almazán, J. Ignacio Criado. 91-99 [doi]
• AI innovation for advancing public service: The case of China's first Administrative Approval BureauTao Chen, Longya Ran, Xian Gao. 100-108 [doi]
• Discovering Events from Social Media for Emergency PlanningMomna Anam, Basit Shafiq, Shafay Shamail, Soon Ae Chun, Nabil R. Adam. 109-116 [doi]
• A Soft Computing Methodology based on Fuzzy Measures and Integrals for Ranking Workers Informing Labour Hiring PoliciesDiogo Alves, Faiyaz Doctor, Rahat Iqbal, Ahmed Kattan. 117-122 [doi]
• Co-production of Public Service and Information Technology: A Literature ReviewQianli Yuan. 123-132 [doi]
• IoT Security and Consumer TrustHosein Badran. 133-140 [doi]
• Citizen-centric Smart City Development: The Case of Smart Dubai's "Happiness Agenda"Lama Zakzak. 141-147 [doi]
• Algorithmic BureaucracyThomas Vogl, Cathrine Seidelin, Bharath Ganesh, Jonathan Bright. 148-153 [doi]
• The Quantum Budget vs. Participatory BudgetingAlois Paulin. 154-158 [doi]
• A Realist Perspective on AI-era Public ManagementAdegboyega Ojo, Sehl Mellouli, Fatemeh Ahmadi Zeleti. 159-170 [doi]
• The Data Firehose and AI in Government: Why Data Management is a Key to Value and EthicsTeresa M. Harrison, Luis F. Luna-Reyes, Theresa Pardo, Nic DePaula, Mahdi M. Najafabadi, Jillian Palmer. 171-176 [doi]
• Subgroup Analysis of an Epidemic Response Network of Organizations: 2015 MERS Outbreak in KoreaYushim Kim, Jihong Kim, Seong Soo Oh, Sang-Wook Kim, Minyoung Ku. 177-185 [doi]
• Mobile Health System Framework in IndiaRajesh R. Pai, Sreejith Alathur. 186-195 [doi]
• The use of a blockchain-based smart import declaration to reduce the need for manual cross-validation by customs authoritiesLennard Segers, Jolien Ubacht, Yao-Hua Tan, Boriana D. Rukanova. 196-203 [doi]
• Unraveling Transparency and Accountability in BlockchainF. Rizal Batubara, Jolien Ubacht, Marijn Janssen. 204-213 [doi]
• Intelligibility and Transparency in Model-based Collaborative GovernanceOsama Ibrahim, Aron Larsson. 214-226 [doi]
• Identifying mechanisms for achieving voluntary data sharing in cross-sector partnerships for public goodIryna Susha, Boriana D. Rukanova, José Ramón Gil-García, Yao-Hua Tan, Mila Gascó. 227-236 [doi]
• Stay safe and tweet. An empirical study of 2018 Majorca Island flash floods with a multi-phase user role perspective using Social Network AnalysisJulián Villodre, J. Ignacio Criado. 237-247 [doi]
• Social Media Communication of Public Sector Organizations: A Case Study of Northeast USUssama Yaqub, Soon Chun, Vijayalakshmi Atluri, Jaideep Vaidya. 248-253 [doi]
• Top-down, Non-inclusive and Non-egalitarianNili Steinfeld, Azi Lev-On. 254-264 [doi]
• Applying an Enterprise Data Model in GovernmentTeresa M. Harrison, Donna S. Canestraro, Theresa Pardo, Martha Avila-Maravilla, Nicolas Soto, Megan Sutherland, G. Brian Burke, Mila Gascó. 265-271 [doi]
• Public Value Creation through Digital Service Delivery from a Citizens' PerspectiveDolores E. Luna, Sergio Picazo-Vela, José Ramon Gil-García, Gabriel Puron Cid, Rodrigo Sandoval-Almazán, Luis F. Luna-Reyes. 272-279 [doi]
• Informing Citizens via Council Information SystemsFabian Birghan, Robert Hettenhausen, Christine Meschede, Tobias Siebenlist. 280-286 [doi]
• Laying the foundations for benchmarking open data automatically: a method for surveying data portals from the whole webAndreiwid Sheffer Correa, Flavio Soares Correa Da Silva. 287-296 [doi]
• Re-using Open Data by Automatically Building Immersive Virtual Reality Worlds as Personal MuseumsVittorio Scarano, Roberto Andreoli, Daniele Monaco, Alberto Negro, Gianluca Santangelo, Luca Vicidomini. 297-305 [doi]
• Will the Government Machine Turn into a Monster?Ralf Klischewski. 306-313 [doi]
• Opening Privacy Sensitive Microdata Sets in Light of GDPRMortaza S. Bargh, Ronald Meijer, Marco Vink, Susan W. van den Braak, Walter Schirm, Sunil Choenni. 314-323 [doi]
• Harnessing Virtual Reality for e-Participation: Defining VR-Participation Domain as extension to e-ParticipationLukasz Porwol, Adegboyega Ojo. 324-331 [doi]
• Social Media and Presidential Campaigns - Preliminary Results of the 2018 Brazilian Presidential ElectionKellyton Brito, Natalia Paula, Manoel Fernandes, Silvio Meira. 332-341 [doi]
• From experimentation to public service delivery in social media. An analysis of institutionalization dynamics in Dutch local governmentsJ. Ignacio Criado, Julián Villodre, Albert Meijer. 342-352 [doi]
• Public sector innovativeness and public values through information and communication technologiesEcem Buse Sevinc Cubuk, Naci Karkin, Nilay Yavuz. 353-361 [doi]
• Towards a Socio-Technical Framework for Bridging the Digital Divide in Rural Emergency Preparedness and Response: Integrating User Adoption, Heterogeneous Wide-Area Networks, and Advanced Data ScienceMila Gascó-Hernández, Mariya Zheleva, Petko Bogdanov, José Ramón Gil-García. 362-369 [doi]
• Impact of IT in the Public Sector WorkplaceJungwoo Lee, Helle Zinner Henriksen, Kim Normann Andersen. 370-377 [doi]
• Open Urban Data and the Sustainable Development GoalsChristine Meschede, Tobias Siebenlist. 378-388 [doi]
• It Takes Two to Tango: Bringing Together Users and Artificial Intelligence to Create Public ValueCody Dodd, Antonio Cordella. 389-397 [doi]
• A qualitative framework for data collection and analysis in Participation processesAmal Marzouki, Sehl Mellouli, Sylvie Daniel. 398-408 [doi]
• The A.I. Pandorica: Linking Ethically-challenged Technical Outputs to Prospective Policy ApproachesRobert J. Domanski. 409-416 [doi]
• Digital transformation in the national tourism policiesLea Hasenzahl, Nadzeya Kalbaska, Lorenzo Cantoni. 417-424 [doi]
• Evaluating Government Services Based on User PerspectiveVanessa De Andrade Soares, Gabriela Yukari Iwama, Vitor Gomes Menezes, Marília Miranda Forte Gomes, Glauco Vitor Pedrosa, Wander C. M. Pereira da Silva, Rejane Maria da Costa Figueiredo. 425-432 [doi]
• A graph based approach for privacy preservation of citizen data in e-governance applicationsDebasis Mohapatra, Manas Ranjan Patra. 433-438 [doi]
• Polls, plans and tweets: an analysis of the candidates' discourses during the 2018 Brazilian presidential electionCarlos Roberto G. Teixeira, Gabriela Kurtz, Lorenzo P. Leuck, Pedro Sanvido, Joana Scherer, Roberto Tietzmann, Isabel Harb Manssour, Milene Silveira. 439-444 [doi]
• Communication Behavior in an Emerging DemocracyAndrea L. Kavanaugh, Ziqian Song, Liuqing Li, Edward A. Fox. 445-455 [doi]
• Governance lessons from Denmark's digital transformationMorten Meyerhoff Nielsen. 456-461 [doi]
• Current and Expected Roles and Capabilities of CIOs for the Innovation and Adoption of New TechnologyYiwei Gong, Marijn Janssen, Vishanth Weerakkody. 462-467 [doi]
• Assessment Model for Digital Services provided by Higher Education InstitutionsAriel Pasini, Elsa Estevez, Patricia Pesado. 468-477 [doi]
• Public and Private Sector Collaboration to Establish Digital Business EcosystemsNoora Alghatam. 478-483 [doi]
• Towards Digital Anti-Corruption Typology for Public Service DeliveryFredrick Mutungi, Rehema Baguma, Tomasz Janowski, Danube University Krems, Austria. 484-494 [doi]
• 1917 Integrated Technology EnabledSampath Kumar Pamu, Aroon Manoharan. 495-498 [doi]
• PODS: Towards a generic, public deliberation systemVasilis Triantafyllou, Vassilis Tsakanikas, George Asimakopoulos, John Christodoulopoulos. 499-501 [doi]
• Analyzing Polarization through Social Media with Artificial Intelligence: The Mexican Presidential Election in 2018Asdrúbal López Chau, David Valle Cruz, Rodrigo Sandoval-Almazán. 502-503 [doi]
• Operational Capabilities for Smart City Data ManagementAnushri Gupta, Panos Panagiotopoulos. 504-506 [doi]
• Understanding the Perspectives of Open Government: Exploratory Factor Analysis in Spain and MexicoEdgar Alejandro Ruvalcaba Gómez, J. Ignacio Criado, Rodrigo Sandoval-Almazán, David Valle Cruz. 507-508 [doi]
• Garbage In, Garbage Out: The Vicious Cycle of AI-Based Discrimination in the Public SectorJan C. Weyerer, Paul F. Langer. 509-511 [doi]
• Crime Prediction Model using Deep Neural NetworksSoon Ae Chun, Venkata Avinash Paturu, Shengcheng Yuan, Rohit Pathak, Vijayalakshmi Atluri, Nabil R. Adam. 512-514 [doi]
• Distributed Participatory GovernanceGael Van Weyenbergh. 515-516 [doi]
• Hyper-network Analysis of Policy Communication on Social MediaLichao Wang, Yining Wei. 517-519 [doi]
• Automatic Content Analysis with Topic ModelingLoni Hagen. 520-521 [doi]
• Workshop on Blockchain based applicationsJolien Ubacht, Yao-Hua Tan, Marijn Janssen, Boriana Rukanova. 522-523 [doi]
• DG.O 2020: Governance in the Era of Data IntelligenceDongwook Kim, Wookjoon Sung, Choong-sik Chung, JinHyo Joseph Yun, Loni Hagen, Soon Ae Chun. 524-526 [doi]
• Towards a Smart Sustainable City RoadmapGabriela Viale Pereira, Elsa Estevez, Robert Krimmer, Marijn Janssen, Tomasz Janowski. 527-528 [doi]
• Data Industry and Legislations for Personal Information ProtectionHun Yeong Kwon, Ki Young Min, Soon Ae Chun. 529-531 [doi]
• Visualization & Storytelling WorkshopJose Berengueres. 532-533 [doi]