Abstract is missing.
- Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its AdoptionJulian D. M. Castaño, Maria R. A. Moreira, Paulo S. A. Sousa, Raquel F. Ch. Meneses. 58-72 [doi]
- Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting FirmsMaria R. A. Moreira, Miguel A. S. Maia, Paulo S. A. Sousa, Raquel F. Ch. Meneses. 246-262 [doi]
- Benchmarking as a Development Tool in HealthcarePaulus Torkki, Paul Lillrank. 279-284 [doi]
- Exploring the Drivers of E-Commerce through the Application of Structural Equation ModelingAndre F. G. Castro, Raquel F. Ch. Meneses, Maria R. A. Moreira. 299-305 [doi]
- Factors Influencing Purchase Intention of Private Label Products: The Case of SmartphonesDany C. Coelho, Raquel F. Ch. Meneses, Maria R. A. Moreira. 313-321 [doi]
- Towards a Personal Relationship-Based Assignment of Client Representatives to AccountsJohannes Kunze von Bischhoffshausen, Jeffrey T. Becker. 329-335 [doi]