Abstract is missing.
- Analysing and Computing the Risk of Customer Integration for a Service ProviderWolfgang Seiringer. 3-14 [doi]
- Shift Scheduling to Improve Customer Satisfaction, Employee Satisfaction and Management Satisfaction in Service Workplace Where Employees and Robots CollaborateTakashi Tanizaki, Takeshi Shimmura, Nobutada Fujii. 15-25 [doi]
- Application-Driven Product-Service System Configuration: Customer-Centered StrategyAlexander V. Smirnov, Nikolay Shilov, Andreas Oroszi, Mario Sinko, Thorsten Krebs. 26-37 [doi]
- Consumers' Responses to Service Failures and RecoveriesJulie A. Edell. 38-45 [doi]
- Analyzing an Ecosystem for Complex Consumer ServicesMirjana Radonjic-Simic, Frank Wolff, Dennis Pfisterer. 46-52 [doi]
- Approaches for Sustaining Cultural Resources by Adapting Diversified Context of Customers in Tourism: Comparison Between Japanese and Slovenian CasesHisashi Masuda, Dejan Krizaj, Hideyuki Sakamoto, Kotaro Nakamura. 55-63 [doi]
- An Economic Lab Experiment for the Best Offer and Approval in Face-to-Face Service Interaction SituationKenju Akai, Keiko Aoki, Kenta Onoshiro. 64-74 [doi]
- Development of a Three-Stage Public Observation Service System Model with Logics for Observation/AssessmentSatoko Tsuru, Maki Kariyazaki. 75-87 [doi]
- An Analysis of the Cognitive Processes Related to "Service Awareness" of Cabin AttendantsRyo Fukushima, Koji Tachioka, Tatsunori Hara, Jun Ota, Yuki Tsuzaka, Narito Arimitsu. 91-100 [doi]
- Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated AssistanceKatja Gutsche, Jennifer A. Griffith. 101-108 [doi]
- Stiction-Free Learning Method for Service Design BeginnerAtsunobu Kimura, Koki Kusano, Ryo Ymamashita, Yurika Katagiri. 109-120 [doi]
- A Proposal of a Visualization Method for Service Ideas Using Paper Card Based-FieldworkKazutoshi Sakaguchi, Nobuyuki Kobayashi, Aki Nakamoto, Seiko Shirasaka. 121-134 [doi]
- Introduction to a Service Prototyping Tool BoxAbdul Rahman Abdel Razek, Christian van Husen, Saed Imran. 135-143 [doi]
- Lab-Forming Fields and Field-Forming LabsTakeshi Kurata, Ryosuke Ichikari, Ching-Tzun Chang, Masakatsu Kourogi, Masaki Onishi, Takashi Okuma. 144-149 [doi]
- A Modelling Method for Digital Service Design and Intellectual Property Management Towards Industry 4.0: CAxMan CaseNesat Efendioglu, Robert Woitsch. 153-163 [doi]
- Service-Driven Enrichment for KbR in the OMiLAB EnvironmentMichael Walch, Dimitris Karagiannis. 164-177 [doi]
- Modeling Digital Enterprise Ecosystems with ArchiMate: A Mobility Provision Case StudyBenedikt Pittl, Dominik Bork. 178-189 [doi]
- Serviceology-as-a-Service: a Knowledge-Centric InterpretationRobert Andrei Buchmann, Ana-Maria Ghiran. 190-201 [doi]
- From Service Design to Enterprise Architecture: The Alignment of Service Blueprint and Business Architecture with Business Process Model and NotationPornprom Ateetanan, Sasiporn Usanavasin, Kunio Shirahada, Thepchai Supnithi. 202-214 [doi]
- From Software Services to IoT Services: The Modeling PerspectiveI-Ling Yen, Farokh B. Bastani, San-Yih Hwang, Wei Zhu 0002, Guang Zhou. 215-223 [doi]
- Enabling Digital Transformation in SMEs by Combining Enterprise Ontologies and Service BlueprintingAhson Javaid, Sabrina Kurjakovic, Hisashi Masuda, Youji Kohda. 224-233 [doi]