Table of Contents

• Supercomputing at the University of ArizonaWendy A. Eisner, Mark E. Westergaard. 3-7 [doi]
• Criteria and guidelines for selecting the appropriate LAN(s): what nobody tells youLynn Luzzi. 9-17 [doi]
• Le Menu: changing the user interface on a local area networkDavid K. Boesharr. 19-20 [doi]
• Computer conferencing systems: how do we support them?Andrew M. Smith. 21-25 [doi]
• Electronic conferencing - issues beyond software selectionJoan O Bryan. 26-27 [doi]
• Deans electronic mail projectSusan Jenkins Saari. 29-32 [doi]
• Social issues surrounding electronic mailSally Webster. 33-37 [doi]
• The care and feeding of an instructional programRobert S. Fisk. 39-45 [doi]
• Instructional development of computer workshops at Indiana UniversityDiane Jung-Gribble. 47-53 [doi]
• Training adult learners - a new face in end usersJulie A. Scott. 54-55 [doi]
• The importance of a proactive approach to education at an educational/academic computer centerSheri L. Prupis. 57-58 [doi]
• Providing inexpensive software for campusesJohn F. Schar, Frances M. Blake. 59-65 [doi]
• You cannot lead a horse to water: taking charge of microcomputer supportMark B. Johnson. 67-71 [doi]
• Using an expert system to improve microcomputer consultingJanice I. Bucker, Paul L. Juell. 73-78 [doi]
• Evolutionary changes in microcomputer services and supportCharles A. Dyer. 79-82 [doi]
• Setting up, controlling, and maintaining multiple, non-networked, open-use microcomputer labsRichard A. Poitras. 83-91 [doi]
• A documentation system, philosophy and implementation at the UAB University Computer CenterLandy Manderson. 93-95 [doi]
• Documentation: document distribution maintenancePamela J. Purcell. 97-99 [doi]
• Establishing documentation standardsBetsy Draper, Sandy Sprafka. 101-107 [doi]
• Managing the user services functionJames M. Pruett, Paul J. Setze. 109-125 [doi]
• The dark side of computer operations: implementing user policiesPhyllis Griggs. 127-129 [doi]
• The role of computer-center committeesRobin Mayne. 131-135 [doi]
• Providing the right computing services in times of financial crisis: a case study at the University of Wisconsin-MadisonKathi Dwelle. 137-143 [doi]
• User services for the novice on the Northwest Missouri State University Electronic CampusPhillip J. Heeler. 145-148 [doi]
• The concerns of new trainersDoris Carey, Regan F. Carey. 149-153 [doi]
• Effective computer educationDavid Sachs. 155-162 [doi]
• Survival techniques of a conversionSandy Sprafka, Betsy Draper. 163-168 [doi]
• Converting from a DEC system-10 to VAXJohn Thornton 0002. 169-172 [doi]
• All your consulting needs under one roofDavid Stack. 173-175 [doi]
• Consulting methods used by the text consultants at a large research laboratoryElizabeth A. McAuliffe. 177-181 [doi]
• After-hours assistanceJeanne L. Lee. 183-186 [doi]
• MEMO: an electronic consultation machine on VM CMSAndré Ostiguy. 187-189 [doi]
• In-house documentation in a small collegeMark H. Castner, Cathy Bacon. 191-196 [doi]
• Publishing requires much more than desktop publishing systemsMichael B. Verderman. 197-203 [doi]
• Using our resources to improve publicationsPam Claspell, Kathy Sawyer. 205-209 [doi]
• Supporting package software documentation: options for user services groupsJohn B. McKee. 211-215 [doi]
• The evolution of a genre: the computer center newsletterJanet Holloway. 217-224 [doi]
• Publishing a university computing service newsletterAlison Hartman, J. E. Diem. 225-229 [doi]
• Organizing a live call-in TV show about computersWilliam E. Mihalo. 231-235 [doi]
• Captive...a new toolRichard I. Haller, George M. Koval. 237-245 [doi]
• Online services: let your fingers do the walking..Judy Cahill. 247-251 [doi]
• I ve got a quick question... or, a dozen years of network user servicesChristine Wendt. 253-254 [doi]
• What I didn t learn in the classroomBeth Satter. 255-257 [doi]
• Personal and professional growth in a user services careerJeb Lawson. 259-260 [doi]
• Meeting user needs through in-service student projectsLynn R. Heinrichs. 261-265 [doi]
• A successful support model for student consultants at Rutgers UniversityBlair C. Brenner. 267-274 [doi]
• Micro labs and laser printing: scenarios and solutionsAnne Webster, Donna Tatro, Cindy Sanford, Linda Downing, Lisa Covi. 275 [doi]
• Software support: preempting the quick questionLauri Loebel. 277-280 [doi]
• Which way to go?Kathy Hunter. 281-284 [doi]
• Micros and minis - conflict resolutionAllan Haverkamp. 285 [doi]
• Support services for a heterogeneous environmentJames Calhoun. 287-291 [doi]
• Faculty computer literacy at the University of Wisconsin-MilwaukeeNeil A. Trilling. 293-295 [doi]
• Establishing a faculty computing resource libraryJ. E. Diem, Allison Hartman, Kirsty D. Nunez. 297-302 [doi]
• Equipment maintenance as a user serviceDavid Oliver, David Bainum. 303 [doi]
• Starting and supporting a software libraryLes Lloyd. 305-308 [doi]
• The special training needs of the first-time microcomputer userLisa Hines. 309-317 [doi]
• Designing an effective Macintosh training programKenneth E. Gadomski. 319-323 [doi]
• You have to run faster just to stay in the same placeJerry Martin. 325-328 [doi]
• The student consultant...supporting the microcomputer labsNancy J. Bauer. 329-333 [doi]
• On the care and feeding of superusersDon M. Wee. 335-342 [doi]
• Administrative microcomputer support from an academic center?Ben Guild, John Sheward. 343-346 [doi]
• Campus MIS and OA services for students and facultyJon Rickman, Don Haynes, Sean Sheil, Gaby Jewell. 347-352 [doi]
• User s groups - a source of informationAlan Albertus. 353 [doi]
• Process for selecting microcomputer-based statistical softwareAl Stutz. 355-360 [doi]
• A hard disk organization scheme for delivering CAI on a novell based PC/MS DOS local area networkDavid K. Boeshaar, Keith E. Gatling. 361 [doi]
• Microcomputer software management: a user-oriented approachKathie France. 363-366 [doi]
• Designing user services on a PC LANKevin Lacoble. 367-376 [doi]
• Managing on oft overlooked resource: student employeesMark B. Johnson. 377-382 [doi]
• Presenting a united frontAgnes A. Hoey, Keith E. Gatling. 383-389 [doi]
• Cross-training of student consultantsAgnes A. Hoey. 391-395 [doi]
• Student internship program: capitalizing on our natural resourcesSusan Hazard, David Solomon. 397-403 [doi]
• What to do when the help desk needs help]Glenda Schester Moum. 405-406 [doi]
• Adapting courses to meet faculty, staff, and student needsGail S. Peters, Frances M. Blake. 407-411 [doi]
• Providing learning alternativesJerry Martin. 413-415 [doi]
• Distributed training: the MSU computer laboratory departmental trainer programBill Brown, Marilyn Everlingham. 417-423 [doi]
• Integrating computers into the university curriculum: the experience of the UK computersNigel Gardner. 425-431 [doi]
• Twenty years of electronic publishing at Syracuse University: from Rube Goldberg to the real thingSally Webster. 433-442 [doi]
• University innovations in desktop publishingJ. E. Diem, Allison Hartman. 443-447 [doi]
• I lift the lamp beside the golden door]John Major. 449-452 [doi]
• Partnership in technologySheri L. Prupis, Judith Gerber. 453-459 [doi]
• Strategies for leveraging user services resourcesBob Stoller. 461-464 [doi]
• Implementing a campus-wide computer-based curriculumWayne Walters. 465-468 [doi]
• Training: a view from the new kid on the blockJanet Sedgley. 469-475 [doi]
• Communications software in university computing servicesPhilip S. Samson. 477-483 [doi]
• An agenda for research in end user computingGeoffry S. Howard. 485-491 [doi]
• What are those students really doing?Richard Gordon. 493-500 [doi]