Table of Contents

• Security and privacy (abstract)Patrick V. McGregor. 17 [doi]
• Robust training programs: new techniques in applying quality assurance to the development processRobert H. August. 23-32 [doi]
• Unionism for the computer professionalHarvey Axlerod. 33-36 [doi]
• Implementing a help desk at a small liberal arts collegeBev Bisenius. 37-41 [doi]
• Managing publications distributionMary Ellen Bushnell. 43-45 [doi]
• MIT s software copyright awareness campaignMary Ellen Bushnell. 47-49 [doi]
• Cost effective training optionsJeanne Cavanaugh. 51-54 [doi]
• Team work help to survive the user services crunchKay Colbert, Kathleen S. Finder. 55-57 [doi]
• Paradigm shift: distributed computing support - a restructuring of academic computer supportL. Dean Conrad. 59-63 [doi]
• Microcomputers in educational and research environments: their management, acquisition, upgrade, and maintenanceJean F. Coppola, Francis T. Marchese. 65-70 [doi]
• I m a stranger here myself: a consideration of women in computingJanet Cottrell. 71-76 [doi]
• The problem is problems: problem tracking, resolution and record keeping in a large university environmentJeanne Lee Cunningham. 77-80 [doi]
• Maintenance of student computer accounts at the University of PittsburghPeter Donovan. 81-84 [doi]
• Publishing on the cheap: one idea that workedKatherine Durack. 85-88 [doi]
• Advisory committees: one approach to user inputJennifer Fajman, Susan Clabaugh, Warren Phillips. 89-92 [doi]
• Quality is free: but how do you implement total quality and restructure information technology at the same time?Brenda L. Firquin. 93-95 [doi]
• A collaborative effort to support education reform through technologyBrenda L. Firquin. 97-100 [doi]
• Bringing email services to the desktopWilliam O. H. Freund III. 101-103 [doi]
• Lessons from electronic surveysJohn F. Hawkins. 105-110 [doi]
• Computing support services: turning the maze into a mapBonnie R. Hites. 111-115 [doi]
• Removing UNIX s stigma as a four-letter word: it s easy!Linda J. Hutchison, Steven L. Kunz. 117-122 [doi]
• Using the Internet for more than just mailSteven K. Huth, Katherine T. Fithen. 123-124 [doi]
• Development and delivery of a computer security strategy for a community of end usersAllan R. Jones. 125-128 [doi]
• Teaching computing to thousandsDiane Louise Jung, Charles Kim. 129-132 [doi]
• The evolution of microcomputing support services in the Chinese University of Hong KongPhilip Leung. 133-137 [doi]
• Maximizing the benefits of using student employeesSandra J. Li. 139-140 [doi]
• There s gold in them thar networks!: or searching for treasure in all the wrong placesJerry Martin. 141-157 [doi]
• Network client server applications on the networkJerry Martin. 159-162 [doi]
• Pursuit of excellence in a peer training programMarie A. Zannis, Deborah Mateik. 163-169 [doi]
• Encouraging ethical use and providing secure computing to 46, 000 undergraduatesWilliam David Miller. 171-174 [doi]
• Bringing electronic mail to the masses phase I: EudoraLisa H. Berg, Mike W. Miller. 175-180 [doi]
• King Kong versus Godzilla : a team approach to training on Internet resourcesVicki L. Pengelly, Barry N. Brown. 181-186 [doi]
• Setting up and automating a help desk: the first year of operationSandra L. Peters. 187-191 [doi]
• The reorganization of higher education through information technology: understanding the processSheri L. Prupis. 193-198 [doi]
• The program library: adapting to user needsBarbara Rush. 199-204 [doi]
• Recently asked questions (RAQS)William H. Sanders. 205-207 [doi]
• Application serving: a solution to old problems or a new problem?David L. Schatz. 209-212 [doi]
• Incentives for faculty innovationScott E. Siddall. 213-215 [doi]
• Student employees supporting campus computing: benefits for everyoneScott W. Siler. 217-220 [doi]
• What user services staff should ask about computer ethicsSusan F. Stager. 221-224 [doi]
• How to interpret yourself/Johari WindowFrank B. Thomas. 225-230 [doi]
• User services implications for client/server transitionsMatthew Wall. 231-238 [doi]
• The death of training: new strategies for user educationMatthew Wall. 239-244 [doi]
• Adapting computing services to the unwelcome realities of tuition hikes and budget cutbacks: a small college storyJenny Walter. 245-250 [doi]
• Helping the help desk with a telephone menuKaren Warren. 251-252 [doi]
• Downsizing and outsourcing opportunities: right-sizing requires right-sourcingDon M. Wee. 253-261 [doi]
• Integrating computing into the curriculumThomas C. Laughner, C. Joseph Williams. 263-266 [doi]
• The college consultantKathy Wright. 267-270 [doi]
• Supporting faculty in a high-tech teaching environmentEllen Yu Borkowski, Walter Gilbert. 271-276 [doi]