Table of Contents

• Partnerships in instructional technology: writing classrooms at Iowa State University and the University of Missouri-Columbia (Panel)Michael D. Bowman, Robert M. Bender, Glenda E. Moum. 11-13 [doi]
• Doing more with less (panel session): building a virtual helpsystem with a virtual team (with virtually no time)Johanna Turner Colgrove, John McAnally, Bruce Arnold. 15-17 [doi]
• Managing information on-line: there are so many players you can t find the game boards or models for campus-wide information systemsLida L. Larsen, MaryJac M. Reed, Ken Han. 19-24 [doi]
• Keeping it going: a progress report on the 2nd year of coast-to-coast consultingJohn Major, Judy Martin, Robert Minato, Andrea L. Mox, Marlene R. Pratto, Martie Skinner. 25-28 [doi]
• Postmaster@virginia.edu: when user support is postmasterJayne Ashworth, Janet Sakell. 31-33 [doi]
• Hello, world! a guide for transmitting multilingual electronic mailSunny Au. 35-39 [doi]
• Niche by niche: launching a second-generation Internet accountLisa Barnett. 41-46 [doi]
• They work hard for the money: the joy of student managementNita B. Bellare. 47-50 [doi]
• A user-friendly menu interface for UNIXJerry Berkman. 51-54 [doi]
• Knowing where here is: a study of current student computing resources at the University of WashingtonNancy Bixler. 55-58 [doi]
• Meeting users needs: closing the gap between support and developmentJohn B. Brandes, Jean F. Coppola. 59-61 [doi]
• Using models to teach the Internet or why should we want to teach users about client/server architecture?D. Scott Brandt. 63-65 [doi]
• A multi-purpose computer lab for a small collegeDarrah Chavey. 67-72 [doi]
• Redefining user support: shifting paradigms instead of blameJohn R. Cordani, Kirk P. Nagel. 73-76 [doi]
• A new approach to academic computing support at the University of KentuckyChris Corman, Michael Lach. 77-80 [doi]
• Gopher Baroque: using Gopher to train student staffers all over campusLibbie Counselman. 81-83 [doi]
• Enforcement strategies: for computer use violations at a public universityJacquelin Craig. 85-87 [doi]
• On-line services replacing central location servicesLinda Adams DeBula. 89-91 [doi]
• Configuring student computer laboratories for effective utilization through network managementDavid E. Dodds, Louie Athanasiadis. 93-98 [doi]
• The changing face of computing or changing the face of computingJoseph A. Duerstock. 99-102 [doi]
• Leveraging campus network capabilities at the desktop: helping users get real work done or how windows sockets & MACTCP changed my lifeAaron B. Ezekiel. 103-107 [doi]
• Providing Internet applications in a community college computer labJay Field. 109-113 [doi]
• Converting from paper to HTMLKaren Susan Ford. 115-118 [doi]
• The growth of departmental computing: history, problems and prospectsStephen N. Graham. 119-122 [doi]
• The sailor master trainer training programTrudi Bellardo Hahn, Lida L. Larsen, Barbara Rush. 123-125 [doi]
• Using continuing education programs to transfer campus Internet experience to the communityLloyd Hasche, Peter Kiewit. 127-130 [doi]
• Service level agreements: keeping a rein on expectationsJoy Hathaway. 131-133 [doi]
• Microcomputer network services come of ageWayne Hauber. 135-138 [doi]
• Transitioning from central to logical supportJulia Holden, Marisa Johnson, Susan Mistretta. 139-142 [doi]
• Departmentally administered, shared network services: a model of cooperationAndrew L. Hollander. 143-145 [doi]
• Peoplenet: building the better networkDavid L. R. Houston. 147-150 [doi]
• Improving customer support services: a total quality management approachDean Hutchison. 151-155 [doi]
• Managing on-line help in a networked multi-platform environmentDee Irwin, Melanie A. Swain. 157-160 [doi]
• Trying to stay ahead of the pack: developing and supporting a WWW-based campus-wide information system on a networked campusLynne Jeffers. 161-164 [doi]
• Networking the networksAllan R. Jones. 165-167 [doi]
• EdCert: education certification for computing support professionalsDiane Jung-Gribble. 169-173 [doi]
• Round the clock user services: new concepts and experiencesMona M. Kaddah, Maha Elkoshairy. 175-177 [doi]
• Build it and they will come: adaptive technologyDennis L. Kramer, Leah Boyle, Casey Tucker. 179-183 [doi]
• Department outreach: forging new links of communication and supportRobin Lindley. 185-188 [doi]
• Back to the future: implementing a distributed support environmentAndrea Martin, Beth Shapiro, Vicky Dean. 189-192 [doi]
• Taking the show on the road: training in a distributed support environmentAndrea Martin, Diane Butler. 193-195 [doi]
• Seamless integration of client server applicationsJerry Martin. 197-200 [doi]
• The summer institute for instructional technology: goodbye chalk and slate; hello mouse and webDeborah Mateik. 201-205 [doi]
• Automated installation and updating of Windows-based Internet applications at James Madison UniversityDan Mather. 207-209 [doi]
• Training for CWIS publishing: adaptation and adjustmentTheodore Mazza. 211-213 [doi]
• Providing networking support when everybody wants itBud McMullen. 215-217 [doi]
• How to survive when demand exceeds supply: implementing a problem tracking systemTom Murray, Liz Brigman. 219-223 [doi]
• A networked enrollment systemCathy Nicastri, Louie Athanasiadis. 225-228 [doi]
• How many pieces of paper can we eliminate in running a computer lab?Jeanne Marie Olexy. 229-231 [doi]
• Workgroup connectivity and the student consultant: mentoring collaborationShelley Owen. 233-235 [doi]
• Creating a winning student computing partners networkRita Pavolka. 237-240 [doi]
• Networking with workgroup administratorsFrank Poduska. 241-244 [doi]
• Distributed support issues in an academic computing environmentJames E. Reaney. 245-248 [doi]
• Engaging faculty in technology for teaching and researchLori Ricigliano, Shelley Owen. 249-251 [doi]
• Secure your network in ten easy stepsRoger A. Safian. 253-255 [doi]
• Making large amounts of data available to users in a distributed computing environmentKen Scully. 257-261 [doi]
• Perception is in the eye of the beholderKaren Shackleford. 263-265 [doi]
• The search for the holy Grail: user-installable network connectionsMichael Sherer. 267-269 [doi]
• Issues in faculty trainingJohn Joseph Small. 271-273 [doi]
• Welcome to the orient express: making good connections from hire to there (the journey of a new recruit)Fran Versace. 275-277 [doi]
• Integrating adaptive technology into general lab sitesKeith Vessell. 279-281 [doi]
• Conversion to self-support status: responding to the challenges of making ends meetCarol L. Warrington. 283-285 [doi]
• Town, gown and the webJ. Michael Yohe. 287-291 [doi]