Table of Contents

• Marketing tools for increasing revenue and improving serviceThomas H. Bennett. 1-3 [doi]
• The computer terminal fair and applications symposiumAl Roberts. 4-6 [doi]
• Current user education efforts at the university of Alabama in BirminghamC. Joseph Williams. 7-10 [doi]
• Programming is a part time jobEdrice Addleman. 11-13 [doi]
• Staffing user servicesA. Faye Borthick. 14-17 [doi]
• Implementation of a GOAL PROGRAMBill Powell. 18 [doi]
• Performance evaluation of programmers and analystsBill Powell. 19-21 [doi]
• Developing a user services professionalLois J. Secrist. 22-23 [doi]
• Staffing the user services functionEve Simonson. 24-26 [doi]
• Is your staff inconvenienced?Herbert Venook. 27 [doi]
• A user's view of the medium sized joint administrative/academic computing centerJohn Beidler. 28-30 [doi]
• User support from systems and operationsPhilip A. Houle. 31-32 [doi]
• Time-share computer services at St. John's UniversityJames Peters. 33-34 [doi]
• Providing computer services to public school districts by regional time sharing centers - planning guidelines and evaluative criteriaJohn C. Storlie, U. W.-La Crosse. 35-40 [doi]
• Image processing in a university environmentGregory C. Alvord, James J. Quinn. 41-44 [doi]
• Transition in graphics - the intelligent interfaceJames J. Quinn, Michael R. Ramundo. 45-46 [doi]
• Graphic image handling in a multi-media systemRalph Stromquist. 47-49 [doi]
• CONDUIT and user servicesJim Johnson. 50-52 [doi]
• The "VIM" users groupF. William Rambo. 53-54 [doi]
• "Progress towards an accessible computing information sharing data base"Lyle B. Smith. 55-57 [doi]
• In support of usersRoger W. Watt. 58-61 [doi]
• EDUCOM'S planning council on computing in education and researchJoe B. Wyatt. 62-65 [doi]
• Remote services to a diverse group of usersRobert D. Burgess, John E. Tuecke. 66-68 [doi]
• User services in the Mid-Illinois Computer CooperativeJack Thompson. 69-71 [doi]
• A dedicated computer facility at the University of IllinoisThomas W. Burtnett. 72-74 [doi]
• Meeting the needs of the social science userJudith S. Rowe. 75-77 [doi]
• Specialized consulting a joint appointment, Computer Center - Graduate School of Library Services at Rutgers UniversityLeny Struminger. 78-79 [doi]
• User Services from an experienced userJohn E. Bennett. 80-82 [doi]
• Student consulting - the front line troopsJohn E. Tuecke, James J. Quinn. 83-85 [doi]
• Documentation for the academic userStephen J. Rogowski. 86-87 [doi]
• The non-technical person as technical writer/editor and documentation for the computer illiterateRita Seplowitz Saltz. 88-89 [doi]
• Userbook: A modular approach to the users' reference manualStanley Yagi. 90-91 [doi]
• Evaluation of academic computing - user orientedM. Lloyd Edwards. 92-93 [doi]
• The computer center and academic support services at The University of AkronRobert L. Briechle. 94-96 [doi]
• User services under a free-access computing policyJohn Schofield. 97-99 [doi]
• What should we expect from our users?Virginia K. Patterson. 100-101 [doi]