Abstract is missing.
- A centralized storage system with automated data tiering for private cloud environmentMikifumi Shikida, Hiroaki Nakano, Shuichi Kozaka, Masato Mato, Satoshi Uda. 1-6 [doi]
- Lion taming: desktop management of Apple devicesNikolas Varrone, Shawn Mlummer. 7-12 [doi]
- Elevating your career and making a difference: the SIGUCCS mentoring programElizabeth Rugg, Karen McRitchie, Dan Herrick, Brian Allen, Mark J. Zocher, Christine L. Vucinich. 13-18 [doi]
- Strategification; synergizing efficiencies; and meetingitis: what your bosses really doRobert Howard. 19-22 [doi]
- Adventures in change management: getting everyone on the same pageGreg Stauffer, Rochelle Scott. 23-26 [doi]
- App development in user services: oxymoron or incubator?Lisa Barnett, Darin Phelps, Brian Yulke. 27-30 [doi]
- Slaying the desktop management dragon with configuration manager 2012Benjamin N. Arnold. 31-34 [doi]
- Customer service: then and nowAslhey Weese, Dana Peiffer. 35-38 [doi]
- Innovate through crowd sourcingThomas J. Mattauch. 39-42 [doi]
- Bring your own computers project in Kyushu universityNaomi Fujimura. 43-50 [doi]
- Migrating from novell to active directoryJody Gardei, Ashley Barrigar, Scott Claerhout. 51-56 [doi]
- The dirty Hungarian phrasebook of tech supportChristopher H. King. 57-60 [doi]
- "It's alive! it's alive! we've created a monster!": implementing a new test scanning system at VCUHannah W. Pettit, Kendall Wylie. 61-64 [doi]
- Energy overhead of the graphical user interface in server operating systemsHeather Brotherton, J. Eric Dietz, John McGrory, Fredrick Mtenzi. 65-68 [doi]
- We have the technology: rebuilding a department from the ground upAllan Chen, Omar Ali. 69-76 [doi]
- Leverage your Mac to support multiple OS environmentsThom Mattauch, Kendall Wylie. 77-80 [doi]
- Climbing the Microsoft mountain: deploying Microsoft solutions for directory services, email and calendarBeth Rugg. 81-90 [doi]
- Concerto: digital signage on the cheapTodd Swatling. 91-94 [doi]
- Meeting the technology needs of the differently-abled studentCarol Currie Sobczak. 95-100 [doi]
- Enhancing information security of a university using computer ethics video clips, managed security service and an information security management systemTakashi Yamanoue, Tamotsu Furuya, Koichi Shimozono, Masato Masuya, Kentaro Oda, Kunihiko Mori. 101-104 [doi]
- ECCS2012 makes PCs and printers in computer labs accessible from off-campus environmentKazutaka Maruyama, Takayuki Sekiya. 105-108 [doi]
- High-speed network infrastructure between KIT's campuses for computer system redundancyHideo Masuda, Kazuyoshi Murata, Yu Shibuya, Yasuaki Kuroe. 109-110 [doi]
- Creating a mobile computer lab for staff trainingChristopher A. Washington, Jon A. Crumpler. 111-114 [doi]
- Make the SIGUCCS experience last: become a local chapterLisa Brown, Mat Felthousen. 115-118 [doi]
- Mixing and matching usage data: techniques for mining varied activity data sourcesOwen G. McGrath. 119-122 [doi]
- Creating your MasterMind: personal and professional development through mastermind groupsBenjamin N. Arnold, Lucas Friedrichsen, Mo Nishiyama. 123-126 [doi]
- Facebook: how we lost control and found empowermentCate Lyon, Robert Fricke. 127-130 [doi]
- Office 365: tips to avoid turbulence while moving faculty and staff to the cloudBeth Goelzer Lyons, Tom Parker. 131-136 [doi]
- Implementation and operation of the Kyushu university authentication systemEisuke Ito, Yoshiaki Kasahara, Naomi Fujimura. 137-142 [doi]
- Personality inventories and cognitive frames: understanding the balance in managing and leading IT organizationsKenneth Janz, Robin Honken. 143-150 [doi]
- Parallel reporting: the future of supportGursimran S. Koonjul, Kimberly A. Hennessey. 151-158 [doi]
- Social media: multiple channels to capture multiple audiencesKatherine L. Derby. 159-162 [doi]
- Raising the bar on training at Valparaiso universityKevin M. Steele, Matthew Smith. 163-168 [doi]
- Gulliver's toss: Google's chronic big load to university mail server and its sudden resolutionYoshiaki Kasahara, Eisuke Ito, Naomi Fujimura. 169-174 [doi]
- Motivating skill-based promotion with badgesPeter Wallis, Michelle S. Martinez. 175-180 [doi]
- The art of productive meetingsLaurie Fox, Lucas Friedrichsen, Mo Nishiyama. 181-184 [doi]
- The path to Google: selling ice to eskimosChristopher H. King. 185-188 [doi]
- Sustainable automated software deployment practicesDan R. Herrick, John B. Tyndall. 189-196 [doi]
- Education goes the distance with IPTVRobert A. Sobczak. 197-202 [doi]
- You can't do it all!: using student leaders to manage the teamKaren McRitchie. 203-208 [doi]
- Minimal computing: minimizing technology to maximize work/life balanceScott J. Saluga. 209-212 [doi]
- Front line help desk at Rice UniversityRichard D. Roberts, Diane Yee, Aldis Grazis. 213-216 [doi]