Abstract

The number of students who travel abroad to study or are enrolled in a distance learning program outside their home country is growing. According to UNESCO, such students are called internationally mobile students (IMSs) and 5 destination countries accounted for almost 50% of IMSs: United States (18%), United Kingdom (11%), France (7%), Australia (6%), and Germany (5%). Internationalisation of the higher education has created the so-called borderless university, providing better opportunities for learning and increases the human and social sustainability. In this paper, we propose an online system to support transnational education (TNE) in Australia. This system will consist of both an online module and quiz, and an automated assistance module. The first part will ensure that students understand TNE-related potential problems, such as the importance of submission deadlines, and provide students early hints and help to avoid the TNErelated problems. The second part will provide assistance with general issues related to studying and living in Australia, and more specific ones tailored to a specific institution. The ability to provide an immediate response when required will help overcome feelings of isolation, and provide appropriate advice on matters such as plagiarism and related issues, many of which arise from misunderstandings due to divergent cultural backgrounds and a lack of awareness about differences in socio-cultural environments.