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Sentiment analysis in tickets for IT support

Cássio Castaldi Araujo Blaz, Karin Becker. Sentiment analysis in tickets for IT support. In Miryung Kim, Romain Robbes, Christian Bird, editors, Proceedings of the 13th International Conference on Mining Software Repositories, MSR 2016, Austin, TX, USA, May 14-22, 2016. pages 235-246, ACM, 2016. [doi]

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Cássio Castaldi Araujo Blaz

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Karin Becker

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