Cássio Castaldi Araujo Blaz, Karin Becker. Sentiment analysis in tickets for IT support. In Miryung Kim, Romain Robbes, Christian Bird, editors, Proceedings of the 13th International Conference on Mining Software Repositories, MSR 2016, Austin, TX, USA, May 14-22, 2016. pages 235-246, ACM, 2016. [doi]
@inproceedings{BlazB16,
title = {Sentiment analysis in tickets for IT support},
author = {Cássio Castaldi Araujo Blaz and Karin Becker},
year = {2016},
doi = {10.1145/2901739.2901781},
url = {http://doi.acm.org/10.1145/2901739.2901781},
researchr = {https://researchr.org/publication/BlazB16},
cites = {0},
citedby = {0},
pages = {235-246},
booktitle = {Proceedings of the 13th International Conference on Mining Software Repositories, MSR 2016, Austin, TX, USA, May 14-22, 2016},
editor = {Miryung Kim and Romain Robbes and Christian Bird},
publisher = {ACM},
isbn = {978-1-4503-4186-8},
}