R. P. Jagadeesh Chandra Bose, Avantika Gupta, Deepthi Chander, Ajith Ramanath, Koustuv Dasgupta. Opportunities for Process Improvement: A Cross-Clientele Analysis of Event Data Using Process Mining. In Alistair Barros, Daniela Grigori, Nanjangud C. Narendra, Hoa Khanh Dam, editors, Service-Oriented Computing - 13th International Conference, ICSOC 2015, Goa, India, November 16-19, 2015, Proceedings. Volume 9435 of Lecture Notes in Computer Science, pages 444-460, Springer, 2015. [doi]
Abstract is missing.