Jinghui Cheng, James Mulholland, Anil Shankar. Using the Kano Model to Balance Delight and Frustration for an Enterprise Application. In Jofish Kaye, Allison Druin, Cliff Lampe, Dan Morris, Juan Pablo Hourcade, editors, Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, San Jose, CA, USA, May 7-12, 2016, Extended Abstracts. pages 3021-3027, ACM, 2016. [doi]
Abstract is missing.