Andrew J. Ko, Robin Abraham, Laura Beckwith, Alan F. Blackwell, Margaret M. Burnett, Martin Erwig, Christopher Scaffidi, Joseph Lawrance, Henry Lieberman, Brad A. Myers, Mary Beth Rosson, Gregg Rothermel, Mary Shaw, Susan Wiedenbeck. The state of the art in end-user software engineering. ACM Computing Surveys, 43(3):21, 2011. [doi]
Abstract is missing.