Henk van der Schuur, Slinger Jansen, Sjaak Brinkkemper. If the SOK Fits, Wear It: Pragmatic Process Improvement through Software Operation Knowledge. In Danilo Caivano, Markku Oivo, Maria Teresa Baldassarre, Giuseppe Visaggio, editors, Product-Focused Software Process Improvement - 12th International Conference, PROFES 2011, Torre Canne, Italy, June 20-22, 2011. Proceedings. Volume 6759 of Lecture Notes in Business Information Processing, pages 306-321, Springer, 2011. [doi]
Abstract is missing.