Mohamed Shalaby, Sherif El-Kassas. Applying Scrum Framework in the IT Service Support Domain. In James J. Park, Christos Nikolaou, Jiannong Cao, editors, 2011 IEEE Asia-Pacific Services Computing Conference, APSCC 2011, Jeju, Korea (South), December 12-15, 2011. pages 9-15, IEEE, 2011. [doi]
Abstract is missing.