Abstract is missing.
- Smart: Support: Management Automated Reasoning Technology for Compaq Customer ServiceTimothy L. Acorn, Sherry H. Walden. 3-18
- A Knowledge-Based System within a Cooperative Processing EnvironmentDale B. Danilewitz, Frederick E. Freiheit IV. 19-36
- Help Desk: Using AI to Improve Customer ServiceDebra Logan, Jeffrey Kenyon. 37-53
- Making Sense of Gigabytes: A System for Knowledge-Based Market AnalysisTej Anand, Gary S. Kahn. 57-69
- TPF Dump AnalyzerR. Greg Arbon, Laurie Atkinson, James Chen, Chris A. Guida. 71-88
- Marvel: A Distributed Real-Time Monitoring and Analysis ApplicationUrsula M. Schwuttke, Alan G. Quan, Robert Angelino, Cynthia L. Childs, John R. Veregge, Raymond Y. Yeung, Monica B. Rivera. 89-106
- Pharos - The Single European Market AdviserEbby Adhami, Michael Thornley, Malcolm McKenzie. 109-126
- The Credit Assistant: The Second Leg in the Knowledge Highway for American ExpressJames Dzierzanowski, Susan Lawson. 127-134
- MOCCA: A Set of Instruments to Support Mortgage Credit GrantingSteve Hottiger, Dieter Wenger. 135-152
- Cresus: An Integrated Expert System for Cash ManagementPeter Shell, Gonzalo Quiroga Barro, Juan Antonio Hernandez Rubio, Eduardo Encinas, Jose Garcia, Javier Berbiela. 153-167
- Dmcm: A Knowledge-Based Cost-Estimation ToolNorman Crowfoot, Scott Hatfield, Mike Swank. 171-192
- SlurryMinder: A Rational Oil Well Completion Design ModuleE. Brent Kelly, Philippe Caillot, Robert Roemer, Thierry Simien. 193-215
- An Application of Model-Based Reasoning in Experiment DesignAndrew B. Parker, W. Scott Spangler. 217-234
- A Truly Magic SolutionRita C. Kidd, Robert J. Carlson. 237-247
- AdjudiproJ. P. Little, Mark Gingrich. 249-262
- HUB SLaashing: A Knowledge-Based System for Severe, Temporary Airline Schedule ReductionTrish Dutton. 265-278
- Arachne: Weaving the Telephone Network at NYNEXElissa Gilbert, Rangnath Salgame, Afshin Goodarzi, Yuling Lin, Sanjeev Sardana, Jim Euchner. 279-292
- Knowledge-Based Code Inspection with ICICLELaurence Brothers, V. Sembugamoorthy, Adam E. Irgon. 295-314
- Automatic Programming for Sequence ControlHiroyuki Mizutani, Yasuko Nakayama, Satoshi Ito, Yasuo Namioka, Takayuki Matsudaira. 315-331