Abstract is missing.
- In the outpost trenches: bridging physical gaps in customer serviceMatt Alofs. 1-2 [doi]
- Crossing the bridge while you build it: a smooth migration to new servers and servicesWilliam R. Anderson, Larry Fields, Thelma E. Simons, Kathy Pribbenow, Christopher Jones. 3-7 [doi]
- Excellence in support or support is more than a correct answerJayne Ashworth. 8-11 [doi]
- Students helping students in residence: how suite it is..Janet Belew. 12-14 [doi]
- How to provide something for everyone without going insaneMiranda Carney-Morris, Mike McNamara. 15-18 [doi]
- Building bridges for learning within and between organizationsGrace L. Chiang, Robin Deily, Jeanne Cavanaugh, Marge Rowell, Barbara Sydney, Colleen Wheeler. 19-22 [doi]
- ITS professional development: refine, reward, retainBarb Coleman. 23-26 [doi]
- Saving users from themselves: creating an effective student-oriented anti-virus interventionKevin Davis. 27-32 [doi]
- IT staff training and developmentAlmond D. Dillard, Galen Raether. 33-35 [doi]
- Blackberries in support of technologySusan T. Dunnavant. 36-39 [doi]
- Technology liaisons: bridging the communications gap between users and supportSusan T. Dunnavant. 40-43 [doi]
- Helping faculty make technology a part of the curriculumBrian Gardner, Neil Clarke. 44-48 [doi]
- How to retire a server without stranding your customers: a small migration at the university of oregonChristopher Jones. 63-64 [doi]
- One solution for project managementGina M. Jones. 65-69 [doi]
- Providing file storage & web space for students: which path to take?April Krukowski. 70-72 [doi]
- Triple play: delivering effective & key communicationTodd Krupa. 73-79 [doi]
- Using a ten step plan to provide outstanding customer serviceBetsy Layman. 80-82 [doi]
- Lessons learned: implementing a desktop replacement programAnne Lind, Steven Sather, Linwood Futrelle, Patrick Valiquette. 83-87 [doi]
- Strategies for implementing unmanned labsTony D. Lovgren. 88-92 [doi]
- What i learned about user support from bartendingMarie Mayer. 97-100 [doi]
- Organizing new interactions: internet portals in the instructional computer labOwen G. McGrath. 101-105 [doi]
- Implementing a knowledge management solution: from scattered, individual tools to a shared, fully-stocked workshopJerry McGarrity. 106-110 [doi]
- The bridge to our students: residential computingKaren McRitchie. 111-114 [doi]
- Bridging the bandwidth gap: measures to maintain bandwidth availabilityCynthia A. Murnan. 115-119 [doi]
- NT/Windows 2000 user profile issuesDouglas N. Nguyen, David Holter. 120-122 [doi]
- Using webpages to make your life easierJames Dale Osborn. 123-128 [doi]
- Evolution of three help desksJerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai. 135-141 [doi]
- Constructing a web-based asynchronous and synchronous collaboration environment using WebDAV and Lotus SametimeChangtao Qu, Wolfgang Nejdl. 142-149 [doi]
- The pokemon of user support: gotta catch em all! Michael Quiner, Rich Hinz. 150-152 [doi]
- See for yourself: implementing web-based remote observation/controlDon Rea, Keelan Cleary. 153-156 [doi]
- Supporting ubiquitous computing through directory enabled technologiesMichael Richichi, Paul Coene. 157-163 [doi]
- Track-it!: help desk automationJohn V. Roberts. 164-168 [doi]
- Women & technology: how Wellesley College recruits, trains and retains student staffMarjorie Rowell. 169-171 [doi]
- The implementation of prometheus: a case studyMuna Sakya, Brad Beecher. 172-176 [doi]
- Strategies for supporting the human processes in team-based instructional development projectsCarol L. Smith. 181-185 [doi]
- Bridging the service gap with student employees: curse or blessing?Carol Currie Sobczak, Jerilyn Prescott, Karen J. McRitchie. 186-189 [doi]
- Little guys make a big splash: PDA projects at Virginia Commonwealth UniversityKay Sommers, Jane Hesler, Jim Bostick. 190-193 [doi]
- Policies for the digital age campusKim Todd, Tabatha Verbick, Merlin Miller. 194-196 [doi]
- You can t build a bridge without a solid foundation: training, support, documentation and communication - the right foundationKathleen Cummings Topalian. 197-200 [doi]
- Computer based testing: the ball state experienceYasemin Tunc, Marchal Armstead. 201-203 [doi]
- Printed pages vs. web pages: the documentation dilemmaDeb Wentorf. 204-209 [doi]
- Surviving your successJen Whiting, Peter Everett. 210-214 [doi]
- Creating the Standard Desktop Environment in a Non-Standard WorldCatherine Yang. 215-218 [doi]
- Building a suspension bridge: how teamwork bridges the gapJoan Beatty-Lee, Tammy Hohlt, Brandon Hough, Brad Wilders. 220-222 [doi]
- Developing student help desk consultants: a skill-based modular approachEthan Benatan, Jerry McGarrity. 223-226 [doi]
- Transitioning to teaching online: factors that can help or hinder the processDeborah Elizabeth Cohen. 227-228 [doi]
- Crossing the bridge from WebCT 2.x to 3.xKathy Dunham, Andrea Shea. 229-230 [doi]
- Technology workshops by in-service teachers for pre-service teachersJohn H. Durnin. 231-234 [doi]
- Mobilizing a graduate schoolSimon Graham. 235-236 [doi]
- Desktop support without visiting the desktopKim Hirschenhofer, Suzanne Nanis. 237-238 [doi]
- Bridging the communications gap with new students: partnerships are the keySusan West Klein. 239-240 [doi]
- Streamlining the recruitment process in a state universityLida L. Larsen, Linda Gilday, Terry Moore. 241-243 [doi]
- Hiring and training for dummiesBryan Lee, Sian Shumway, Christopher Washington. 244-246 [doi]
- What does faculty really want from information technology?Jerry Martin. 247-248 [doi]
- Building bridges: using collaboration to leverage resourcesMarie Mayer, Frank Poduska. 249-251 [doi]
- Web tools: bridge the gap to student employeesKaren McRitchie. 252-254 [doi]
- Bridge to Istanbul: a look at information technology in the middle eastLinda Putman. 255-257 [doi]
- ATTIC: a case study of directory-enabled course managementMichael Richichi. 258-261 [doi]
- The changing role of online pedagogy: how may instructional management systems, metadata, and problem-based learning combine to facilitate learner-centered instructionJustin L. Schakelman. 262-263 [doi]
- Creating usable simplicity in a text-based quick help websiteBrian Sierkowski, Carol Rhodes, William Goveia. 264-265 [doi]
- High performance computing: delivering valuable and valued services at colleges and universitiesCraig A. Stewart, Christopher S. Peebles, Mary Papakhian, John V. Samuel, David Hart, Stephen Simms. 266-269 [doi]
- Academic and administrative computing: what s the difference?Andrew Stutzman, Craig M. Kapp. 270 [doi]
- Ethics education in the microchip millenniumKim Todd, Tabatha Verbick, Merlin Miller. 271-274 [doi]
- Java and reports, some solutions for the past, present and futureCarlos Alonso Vega. 275-278 [doi]
- Faculty technology: when is custom programming a reasonable solution?Jeff Whisler. 279 [doi]
- Tools to help you survive your successJen Whiting, Peter Everett. 280-281 [doi]