- Claudio Bartolini, Luciano Paschoal Gaspary, editors, Integrated Management of Systems, Services, Processes and People in IT, 20th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2009, Venice, Italy, October 27-28, 2009. Proceedings. Volume 5841 of Lecture Notes in Computer Science, Springer, 2009.