IESS1.6 2015: IESS 1.5 – The 6th International Conference on Exploring Service Science 2015

February 4, 2015-February 6, 2015 in , Portugal

Call for Papers

CALL FOR PAPERS ******************************************************************* IESS 1.5 – The 6th International Conference on Exploring Service Science

4-6 February 2015, Porto, Portugal


Deadline for paper and short paper submission: 14th September 2014 Authors’ notification: 11th October 2014 Final camera ready and early registration: 24th October 2014

WORKSHOP PROPOSALS (please contact: 30th June 2014


Organized by:

FEUP: Faculdade de Engenharia, Universidade do Porto, Portugal (

With the support of: ISS: Institute of Information Service Science, Université de Genève, Switzerland ( IT for Innovative Services, Luxembourg Institute for Science and Technology, Luxembourg (

Service Science enables people, enterprises, and societies to build knowledge - concepts, methods, properties, platforms, environments - by applying multi-disciplinary, multi-institutional and multi-national approaches. It is in this context that we have introduced the IESS series of International Conferences to offer researchers and practitioners the possibility to present and discuss their research in the Exploration of Service Science. Nowadays, Service Science has become more and more relevant for clarifying complex situations, which individuals, companies, corporations, and other types of organizations are facing. In fact, Service Science enters a new phase, where knowledge plays a pivotal role in all the developments. The IESS 1.5 conference, the sixth edition in the series, in addition to the topics discussed during previous years, introduces new and complementary topics such as: - Relations between classical economics and a theory of economy that takes into account Society development due to services. Is there a simple alignment? What are the new value propositions and business models? - Environments which efficiently contribute to co-exploration and co-creation of multi-disciplinary, multi-institutional and multi-national services. Do such environments require a simple adjustment of currently known environments? - What is the role of services in the integration of the new possibilities powered by IT, such as open data, big data, cloud computing, cognitive computing, and intelligent societies? - Are services most useful to simply ameliorate the systems, which are already developed and functioning, or are they crucial to deal with those situations, to which we cannot provide well-grounded answers? - Are the risks in development of services the same as those of any IT project or any infrastructure project? - How Service Science supports the development of common goods? - How to develop generic models for the process of service construction? - Are traditional approaches of management, marketing, public administration, law, medicine, natural sciences, engineering, computer science, information systems suitable for Service Science? Is it enough to apply simple alignment and to establish simple adjustments? Or should they be rethought, in order to contribute efficiently to service development? The topics from previous IESS Conferences are still valid. Contributions should address one or several topics of the following list, be grounded in one or several contexts, and be open to multi-disciplinary approaches. Service innovation Value models Innovation/Creation process Business trends Technological trends People trends Service innovation and strategy

Service exploration Consumer service needs modelling Supplier service modelling Business services requirements modelling Service information & process modelling Service exploration process

Service design Service design methodologies and patterns Service and re-design of organization of activities Service co-design environments, tools Requirements oriented towards services Design of complex services Service compliance with laws and regulations

IT based service engineering New service business models Ontologies and interoperability Web-services, Service-oriented architectures Ubiquitous & mobile computing Service orchestration, choreography, composition COTS, Enterprise architectures Service security and safety engineering

Service sustainability IT service management IS service management Service management Governance of service systems Service System networks

The conference organisers solicit theoretical, experimental, or survey‐based papers that make a novel contribution. Submissions should describe original, previously unpublished research, not currently under review by another conference or journal. Topics include, but are not restricted to, the areas indicated by the topics mentioned above. You can participate on the conference and discuss your work either by submitting an abstract (1,000 words maximum) or a paper. Accepted abstracts will be published in an internal publication to be delivered to the conference attendees. Only accepted papers will be published in the Springer Lecture Notes in Business Information Processing. Papers should not exceed 5,000 words. A separate cover sheet should be enclosed containing the title of the paper, the author(s) and affiliation(s), and the address (including e-mail address and fax number) to which correspondence should be sent. This is the only place where the names of the authors should appear. The cover sheet should also contain 2 - 3 keywords indicating the area of the paper.


Proceedings of IESS will be published in the Springer Lecture Notes in Business Information. Processing (LNBIP). The best papers of the conference will be proposed for publication (after revision and additional refereeing) in special issues of International Journals. Proceedings of previous IESS Conferences have been published by Springer as Lecture Notes in Business Information Processing, ISSN 1865-1348 and they were indexed by SCOPUS, EI and DBLP databases. Proceedings of the IESS 2010, 2011 and 2012 are indexed by ISI Proceedings and IESS 2013 and 2014 editions are on the process of being indexed in Thomson Reuters Conference Proceedings Citation Index. Select papers accepted by IESS 1.5 will also be invited to submit to the INFORMS journal, Service Science (


Submission instructions can be found on the conference website Only electronic submissions through EasyChair will be accepted.


Steering Committee Michel Leonard, Université de Genève, Switzerland Eric Dubois, Centre de Recherche Public Henri Tudor, Luxembourg João Falcão e Cunha, Universidade do Porto, Portugal

General Chair Michel Leonard, Université de Genève, Switzerland

Program co-Chairs Monica Dragoicea, University Politehnica of Bucharest, Henriqueta Nóvoa, Universidade do Porto, Portugal

Organising Committee co-Chairs Henriqueta Nóvoa, Universidade do Porto, Portugal Isabel Horta, Universidade do Porto, Portugal Vera Miguéis, Universidade do Porto, Portugal

Webmaster Nuno Almeida, Mercatura, Portugal,


Adi Wolfson - Sami Shamoon College of Engineering – Israel Ana Šaša - University of Ljubljana - Slovenia Anelize Van Biljon - University of the Free State - South Africa Antoine Harfouche University - Paris Ouest Nanterre - PRIMAL - Paris
António Brito - University of Porto - Portugal Arash Golnam - EPFL - Switzerland Bernardo Almada Lobo - University of Porto – Portugal Bettina Campedelli - University of Verona - Italy Camille Salinesi - Université de Paris 1 - Sorbonne, France Claudia Lucia Roncancio - Grenoble University - France Claudio Pinhanez - IBM - Brazil Davor Meersman - Curtin University - Australia Dominique Rieu - University of Grenoble - France Eric Dubois - Centre de Recherche Public Henri Tudor - Luxembourg Geert Poels - Ghent University - Belgium Gerhard Satzger - Karlsruhe Service Research Institute - Germany Gil Regev - EPFL - Switzerland Henriqueta Nóvoa - University of Porto - Portugal Isabel Horta - University of Porto - Portugal Jaap Gordijn - University of Amsterdam - The Netherlands Jean-Henry Morin - University of Genève - Switzerland Jelena Zdravkovic - Stockholm University – Sweden Joan Pastor, Universitat Oberta de Catalunya, Spain João Falcão e Cunha - University of Porto - Portugal Jolita Ralyte - University of Genève - Switzerland Jonas Manamela - University of Limpopo - South Africa Jorge Cardoso - University of Coimbra - Portugal José Faria - University of Porto - Portugal José Palazzo - Universidade Federal do Rio Grande do Sul - Brazil Lia Patrício - University of Porto - Portugal Maddalena Sorrentino, Università degli studi di Milano, Italy Malgorzata - Poznan University of Technology - Poland Marco de Marco - Università Catollica del Sacro Cuore - Italy María Valeria de Castro - Universidad Rey Juan Carlos - Spain Marion Lepmets - Centre de Recherche Public Henri Tudor - Luxembourg Marite Kirikova - Riga Technical University - Latvia Mark Shlomo - Sami Shamoon College of Engineering - Israel Marlene Amorim - Universidade de Aveiro- Portugal Mehdi Snene, University of Genève, Switzerland Michel Léonard - University of Genève - Switzerland Miguel Mira da Silva - Technical University of Lisbon - Portugal Monica Dragoicea - University Politehnica of Bucharest - Romania Natalia Kryvinska - University of Vienna – Austria Paul Lillrank - Aalto University - Finland Paul Maglio - UC Merced and IBM - USA Pere Botella - Universitat Politecnica de Catalunya - Spain Riichiro Mizoguchi - Osaka University - Japan Selmin Nurcan - University of Paris 1 - Sorbonne - France Sergio Cavalieri - University of Bergamo Shai Rozenes - Afeka Tel Aviv Academic College of Engineering - Israel Shlomo - Shamoon College of Engineering, Israel Slim Turki - Centre de Recherche Public Henri Tudor - Luxembourg Soe-Tsyr (Daphne) Yuan - National Chengchi University - Taiwan Taro Kanno - University of Tokyo - Japan Theodor Borangiu - University Politehnica of Bucharest - Romania Tomáš Pitner - Masaryk University - Czech Republic Vera Miguéis - University of Porto - Portugal Vicente Pelechano - Universitat Politecnica de Catalunya - Spain

Visit the IESS 1.5 web page: IESS 1.5 - The 6th International Conference on Exploring Service Science