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A Knowledge - based Decisional System for the Service Quality Improvement in Organizations

Tindara Abbate, Clara Bassano, Anna Maria Coppola, Sergio Miranda, Luigi Rarità. A Knowledge - based Decisional System for the Service Quality Improvement in Organizations. In Kurt Sandkuhl, Ulf Seigerroth, editors, Proceedings of the 7th International Workshop on Information Logistics and Knowledge Supply co-located with 13th International Conference on Perspectives in Business Informatics Research, ILOG@BIR 2014, Lund, Sweden, September 22nd, 2014. Volume 1246 of CEUR Workshop Proceedings, pages 49-60, CEUR-WS.org, 2014. [doi]

Authors

Tindara Abbate

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Clara Bassano

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Anna Maria Coppola

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Sergio Miranda

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Luigi Rarità

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