Johan Åberg, Nahid Shahmehri. The role of human Web assistants in e-commerce: an analysis and a usability study. Internet Research, 10(2):114-125, 2000. [doi]
@article{AbergS00,
title = {The role of human Web assistants in e-commerce: an analysis and a usability study},
author = {Johan Åberg and Nahid Shahmehri},
year = {2000},
doi = {10.1108/10662240010322902},
url = {http://dx.doi.org/10.1108/10662240010322902},
researchr = {https://researchr.org/publication/AbergS00},
cites = {0},
citedby = {0},
journal = {Internet Research},
volume = {10},
number = {2},
pages = {114-125},
}